Business Process Outsourcing (BPO) is currently under threat not only from nativism, job loss, and immigration issues; but also from Artificial Intelligence. Robotic Process Automation (RPA) uses AI to handle a growing range of routine tasks; tasks that have been handled by outsourcing companies since the beginning of this century. Outsourcing firms are struggling to compete with the new technology, while also attempting to move up the value chain. This means that they are becoming more vested in AI, both to provide RPA as a service, and to help other companies to develop their own automated solutions.
The giant Indian IT outsources are particularly affected. This is already leading to tectonic changes affecting businesses around the globe.
Following is a selection of four videos on this subject featuring presentations and a discussion. One is an embed from Vimeo, and the rest are provided under standard YouTube license, with explanations from their landing pages.
Automation’s Impact on the Economy and the Outsourcing Maretplace ( IRPA AI)
Published on Vimeo. A conversation with Raheem Hasan, IRPA (Instaitue for Robotic Process Automation), Joe Hogan, HCL, and Martin Ford, Author and Futurist
Approach to Cognitive vs Traditional RPA (EdgeVerve)
Published on Feb 9, 2017
Beyond Robotic Process automation – How AI based systems are ushering the next wave of efficiencies and transformation. Critical process questions before embarking on a RPA journey.
EdgeVerve Systems is a wholly-owned subsidiary of Infosys developing software offered on-premise or as cloud-hosted business platforms.
Dr. Vishal Sikka, CEO, Infosys, introduces Infosys Nia (Infosys)
Published on Apr 26, 2017
Dr. Vishal Sikka, CEO, Infosys, introduces Infosys Nia, the next-generation artificial intelligence platform from Infosys.
How Robotic Process Automation and Artificial Intelligence Will Change Outsourcing (Mayer Brown)
Published on Jun 14, 2016